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[RESCHEDULE]Power Upgrade Planned Maintenance on Malaysia Data Center

  • Monday, 12th September, 2022
  • 12:09pm

Dear Valued Customers,

This message is addressed to GB Network Solutions Customers that using our services. As part of our commitment to continually improve the level of service GB Network Solutions provides, we would like to inform you that we will be conducting a power upgrade planned maintenance on our server racks.

Kindly be informed that the Power Upgrade Planned Maintenance will be postpone and have reschedule to the new date and time. 

When will this happen? 
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The maintenance will be carried out a total of 5 hours maintenance windows and estimated 2 hours of outage. Details of the maintenance are listed as below:

Date: 14th October 2022 (Friday)

Event Start Time: 12.00AM=0000 hrs (GMT +8)

Event End Time: 5.00AM=0500 hrs (GMT +8)

Maintenance Window: 5 Hours

Estimated Outage: 2 Hours

IMPORTANT NOTE: To ensure a smooth Power Distribution Unit upgrade, we will shutdown servers on 13th October 2022 at 10.00PM=2200 hrs (GMT +8), thus do not make any update on your services starting from 10.00PM/2200hrs (GMT +8) on 13th October 2022) until the maintenance period ends.

Who will be affected? 
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GB Network Solutions clients who have the following services will be affected by the maintenance:

- Dedicated Server Malaysia

- Shared Hosting SSD and NVMe Plans

- Reseller Hosting

- Standard and SSD VPS

- RunCloud VPS

- Forex VPS Malaysia

- Colocation

What will happen during the maintenance? 
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1. There will be a rack power shutdown, which will cause your services to go down. During the maintenance window, servers will experience a maximum power outage of 2 hours.

2. Once the power source equipment is operational, we will check all servers to ensure they are running properly.

3. Our engineer will be standby to support you at +60-163884774, Telegram Account: @GBNetworkSupportBot, or Email: support@gbnetwork.my during the maintenance window.

What do you need to be aware of after maintenance?
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1. IP Address and credentials of your services will remain unchanged after maintenance completed.
2. Your services should be operational after maintenance completed.

ATTENTION FOR COLOCATION CUSTOMERS

During the maintenance, your server(s) will go offline and after maintenance period, it will come back online. As your IP address will not change, there is no further impact for you. However, we advise you to properly turn off your server(s) yourself, and do a system check when it comes back online. We strongly advise you to make necessary action such as backups of your environment in order to avoid the risk of losing valuable data. Our engineers will do everything they can to avoid issues and to assure that there is as little disruption for you and your business as possible. 

Important events:
- 12th September 2022 - First announcement.
- 10th October 2022 - Reminder of date and time for maintenance.
- 30 minutes before the maintenance, we will provide final reminder. For colocation customers, this allows you to turn off your server(s) and take possible other appropriate measures. To ensure a smooth Power Distribution Unit upgrade, we highly advise Colocation customers to shutdown servers before 13th October 2022 10.00PM=2200 hrs (GMT +8).
- Right after the maintenance is completed.

Separate announcements will be sent out to keep our valued clients up to date on the maintenance events.

IMPORTANT NOTE: In order to receive the most recent updates from us, please ensure that your contact information in our Client Billing System is up to date. All information provided above is using Malaysia Time Zone (MYT - GMT +8) only.

For further information, please call or email on at the following contact info:

Customer Call Support: +(603)-8686 5540
Email: support@gbnetwork.my

Best Regards,
GB Network Solutions Sdn. Bhd.
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https://www.gbnetwork.my
Tel: +(603)-8686 5540 | Fax: +(603)-8686 5541
Whatsapp: +(6016)-388 4774 | Telegram: https://t.me/GBSupport

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