Server Management

Basic Management

10 Server admin tickets per month
24/7 uptime monitoring
Guarantee response time 2 to 24 hours for non-emergency issues
On-call off hours support available per incident*
Notification for new security vulnerabilities and urgent upgrades
Server firewall configuration to protect against simple DDoS/DOS attacks

Full Management

UNLIMITED Server admin tickets per month
24/7 uptime monitoring with immediate response
Guarantee response time 15 minutes to 2 hours for non-emergency issues
On-call 24/7 hours support for emergency issues
Proactive update and security
Server level DDoS management and mitigation